📄 Terms of Service

These Terms of Service ("Terms") govern your access to and use of services provided by Edge MD Solution ("we," "us," or "our"). By engaging our services, visiting our website, or entering into a service agreement, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Scope & Agreement

These Terms apply to all services provided by Edge MD Solution including Medical Billing, Credentialing, Virtual Assistance, Search Engine Optimization (SEO), and Web Development. Additional terms may apply to specific services and will be included in service agreements or statements of work.

2. Services Overview

We provide professional services to healthcare providers and related organizations. Services may include but are not limited to:

• Medical Billing: claim submission, follow-up, payment posting, and reporting.
• Credentialing: provider enrollment, payer applications, and related documentation.
• Virtual Assistance: administrative support, scheduling, and client-facing communications.
• SEO: website optimization, content recommendations, and analytics reporting.
• Web Development: website design, maintenance, hosting coordination, and technical support.

3. Client Responsibilities

Clients must provide accurate, complete, and timely information necessary for service delivery, including but not limited to provider data, authorizations, and access credentials. Clients are responsible for:

• Ensuring the accuracy of submitted patient and billing information.
• Maintaining required consents and authorizations from patients or payers.
• Providing access to portals, systems, and documentation as reasonably requested by Edge MD Solution.

4. Service Agreements & Statements of Work

Specific service terms, deliverables, timelines, and fees will be documented in service agreements or statements of work ("SOW"). The SOW governs in the event of any conflict with these Terms.

5. Fees, Invoicing & Payment

• Fees for services will be set forth in the SOW or service agreement. Payment terms are typically Net 30 unless otherwise agreed.
• Clients are responsible for all reasonable costs and expenses incurred in performance of services, including third-party fees (e.g., payer fees, software licenses) unless otherwise stated.
• Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law, plus collection costs.
• Edge MD Solution may suspend services for overdue balances after providing written notice.

6. Confidentiality & HIPAA Compliance

We acknowledge the sensitive nature of Protected Health Information (PHI) and agree to comply with applicable privacy laws, including HIPAA.

• We will enter into Business Associate Agreements (BAAs) when required by law and our clients' policies.
• PHI will only be used or disclosed as necessary to perform contracted services or as required by law.
• Clients must ensure that any PHI shared with Edge MD Solution is in accordance with applicable laws and client consents.

7. Data Security

We implement administrative, physical, and technical safeguards to protect data, including encryption, access controls, and regular audits. Clients must also maintain appropriate security controls for systems they control.

8. Intellectual Property

• All intellectual property created by Edge MD Solution in connection with service delivery remains our property unless expressly assigned in writing.
• Clients are granted a limited, non-exclusive license to use deliverables for their internal business purposes, subject to payment in full of all fees.
• Clients retain ownership of their pre-existing IP and data provided to Edge MD Solution.

9. Warranties & Disclaimers

Edge MD Solution provides services with reasonable skill and care. Except as expressly provided, services are delivered "as is" and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose to the fullest extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

Our aggregate liability for direct damages arising from under these Terms will not exceed the total fees paid by the client to Edge MD Solution in the 12 months prior to the claim.

11. Indemnification

Clients agree to indemnify and hold Edge MD Solution harmless from claims, liabilities, losses, or expenses arising from (a) client’s breach of these Terms; (b) client-provided data that is inaccurate or unlawful; or (c) client’s failure to obtain necessary consents or authorizations.

12. Termination

Either party may terminate a service agreement for material breach if the breach is not cured within 30 days of written notice. Edge MD Solution may suspend services immediately for non-payment. Upon termination, client remains responsible for fees and expenses incurred prior to termination.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. For disputes that cannot be resolved amicably, parties agree to first pursue good-faith negotiation, followed by binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association, unless otherwise agreed in writing.

14. International Services

If services are provided to clients outside the United States, the client is responsible for ensuring compliance with local laws and regulations, including data protection and export control rules.

15. Changes to Terms

We may update these Terms from time to time. We will post updated Terms on our website with a new effective date. Your continued use of our services after changes indicates your acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with any service agreements or SOWs, constitute the entire agreement between the parties regarding the subject matter and supersede all prior understandings.

📬 Contact Information

For questions regarding these Terms or our services, contact us: