🔒 Privacy & Communications Policy

Your trust is our most precious resource at Edge MD Solution LLC. This Policy explains how we collect, use, protect, and disclose information when you use our website, services, or interact with our team.

1️⃣ Our Commitment to Privacy

We protect client and patient-related data in compliance with applicable laws, including:

• HIPAA (Health Insurance Portability and Accountability Act)
• TCPA (Telephone Consumer Protection Act)
• Other relevant federal, state, and international privacy laws

Guiding principles:

• 🔐 Confidentiality: We protect your data and do not disclose it for unauthorized uses.
• ⚖️ Integrity: We keep data accurate and safeguard it from improper changes.
• 🛡️ Security: We apply advanced safeguards to prevent unauthorized access.

2️⃣ Information We Collect

We collect only the information needed to provide our services. This may include:

• 👤 Personal & Contact Information — name, email, phone number, business information provided via forms or calls.
• 💼 Business & Billing Information — practice name, Tax ID, NPI, and credentials needed for billing/credentialing.
• 💻 Technical Data — IP address, browser type, device data, and analytics (cookies).
• 📞 Communication Preferences — how you prefer to be contacted (calls, texts, emails).

We do not collect unnecessary personal data and do not request sensitive information outside the scope of our services.

3️⃣ How We Use Your Information

Your information is used to:

• Provide and manage medical billing, credentialing, virtual assistant, SEO, and web development services.
• Respond to inquiries and communicate account or service updates.
• Send appointment reminders and important service alerts.
• Improve website performance, marketing efforts, and client experience.
• Meet legal and regulatory obligations.

4️⃣ Communication Consent

By providing your contact information, you consent to receive communications from Edge MD Solution via:

• 📞 Phone calls
• 💬 Text messages (SMS/MMS)
• ✉️ Emails
• ⚙️ Automated systems for service-related updates

Opt-out: Reply STOP to text messages or email support@edgemdsolution.com. We never sell, rent, or share your contact details with unaffiliated third parties for marketing.

5️⃣ Data Security

We protect data using industry-standard safeguards:

• 🔒 Secure servers and encrypted storage
• 👥 Access controls limited to authorized personnel
• 📋 Regular audits and compliance reviews
• 🧠 Ongoing monitoring for vulnerabilities

Note: No electronic system is 100% secure. By using our services you acknowledge this residual risk.

6️⃣ Sharing & Disclosure of Information

We only share limited data in these situations:

• 🤝 Approved partners/vendors under strict confidentiality agreements (e.g., credentialing portals, software vendors).
• ⚖️ Legal authorities when required by law, regulation, or court order.

We do not sell, rent, or distribute client or patient data to marketing firms or unrelated third parties.

7️⃣ Cookies & Tracking Technologies

We use cookies and similar technologies to:

• 🍪 Improve browsing experience
• 📈 Analyze site traffic
• 🔧 Optimize content and services

You can manage cookies through your browser; some features may not function without them.

8️⃣ Your Rights & Choices

Subject to applicable law, you may have the right to:

• 📄 Access and receive a copy of your data
• ✏️ Request correction or deletion of personal information
• 🚫 Withdraw consent for communications or data use

To exercise your rights, email info@edgemdsolution.com.

9️⃣ Data Retention

We retain information only as long as necessary to provide services or to meet legal and regulatory obligations. After retention periods expire, data is securely deleted or anonymized.

🔗 10. Third-Party Links

Our site may link to third-party websites. We are not responsible for their content or privacy practices — please review their policies before sharing personal information.

📝 11. Policy Changes

We may update this Policy periodically. Updated versions will include a new "Last Updated" date. Continued use of our services after an update constitutes acceptance of the revised Policy.

📬 12. Contact Us

If you have questions or wish to exercise your data rights, contact us: