1. What services does Edge MD Solution provide?
We specialize in Medical Billing, Credentialing, Virtual Assistant services, Search Engine Optimization (SEO), and Web Development — all tailored for healthcare practices and related businesses.
2. Where is Edge MD Solution located and which areas do you serve?
Our office is at 3210 Sawtelle Blvd, Los Angeles, CA 90066, USA. We serve clients across the United States and provide remote support for many services.
3. How do I get started with Edge MD Solution?
4. Are your medical billing and credentialing services HIPAA-compliant?
Yes. We follow HIPAA guidelines, use secure systems, and sign Business Associate Agreements (BAAs) where required to protect Protected Health Information (PHI).
5. What makes Edge MD Solution different from other providers?
We combine healthcare domain expertise, personalized account management, and modern technology stacks to increase revenue, reduce denials, and streamline administrative workflows for practices.
6. Can you integrate with our existing EHR or practice management system?
Yes — we work with a wide range of EHRs and practice management platforms. During onboarding we assess systems and recommend secure integration options or workflow adaptations.
7. What does your Virtual Assistant service include?
Our Virtual Assistant packages include administrative support, appointment scheduling, prior authorization assistance, claim follow-up, patient communications, and light back-office tasks tailored to your needs.
8. How do your SEO and web development services help healthcare practices?
We build compliant, fast, and optimized websites and use healthcare-focused SEO strategies to increase local visibility, improve search rankings, and drive patient inquiries.
9. How is pricing structured for your services?
Pricing depends on the service. We offer monthly packages for billing and SEO, hourly or retainer models for virtual assistance and development, and project-based quotes for website builds. Contact us for a custom proposal.
10. What is your onboarding process like?
Onboarding includes a discovery call, system access setup, data transfer (securely), workflow mapping, staff training, and a phased go-live to ensure continuity and quality control.
11. How do you handle data security and backups?
We use encrypted storage, role-based access controls, secure file transfer protocols, and regular backups. We also perform periodic security audits and staff training to maintain compliance.
12. Can you help with payer denials and appeals?
Yes. Our billing team specializes in denial management, claim corrections, and appeals to recover revenue and reduce future denials through root-cause analysis.
13. What is your turnaround time for typical billing tasks?
Turnaround varies by task. Claims submissions are typically processed within 2–7 business days after receiving clean documentation; follow-ups and appeals follow defined timelines outlined in your service agreement.
14. How can I track performance and reporting?
We provide regular, transparent reporting—monthly revenue cycle dashboards, AR aging, denial summaries, and SEO performance reports—so you can monitor KPIs and outcomes.
15. How do I get in touch or request a proposal?
